Good Gifts are charitable donations made in someone’s name, rather than traditional products. This means refunds work a little differently — but we always aim to be fair, reasonable and helpful.
Once you have placed you order, if you change your mind, you are entitled to cancel it within 7 working days.
To exercise this right, please contact us on 020 7794 8000 (Monday to Thursday, 10am–5pm). Where possible, we will endeavour to help you find a suitable alternative Good Gift. If a suitable replacement cannot be found, a full refund can be issued.
E-gift certificates
If you notice a mistake after the E-gift certificate is sent (for example, an incorrect email address or message), please contact us as soon as possible and we’ll do our best to help.
Gift Cards, Mini Gift Cards and Crackers
If a Gift Card, Mini Gift Card or Cracker arrives damaged, faulty or incorrect, please let us know within 14 days of receipt and we will arrange a replacement.
Unless the item is faulty or incorrect, return postage is the customer’s responsibility.
Donations
We’re usually unable to offer refunds once a donation has been processed. However, if a donation was made in error or there are exceptional circumstances, please get in touch. Requests are reviewed on a case-by-case basis and we always try to act reasonably and compassionately.
Gift Aid
If a refunded order included Gift Aid, the Gift Aid claim will be cancelled and repaid to HMRC, as required by law.
Need help?
Email us at [email protected] with your order number and a brief explanation, or call us on 020 7794 8000 (Monday to Thursday, 10am–5pm).
We aim to reply within 2 working days.
This policy does not affect your statutory rights under UK consumer law.